ftweb24 – Privacy Policy

1. Introduction

Welcome to ftweb24. This privacy policy explains what information we collect when you use our website or app, why we collect it, and how it is used and protected.

As a responsible gaming platform, ftweb24 treats the privacy of your personal data as a top priority. Our privacy policy is built to meet international data protection standards.

By using our platform, you consent to the data collection and usage practices described in this privacy policy. If you disagree with any part of this policy, we recommend that you discontinue use of our services.

2. Information We Collect

Various types of information are collected to register accounts and deliver services on the ftweb24 platform. This information falls into two categories: data you provide directly, and data collected automatically.

Information Provided Directly by You

• Name, Date of Birth & Gender
• Mobile Number & Email Address
• Residential Address
• National ID card or passport number (for KYC verification)
• Payment method details (bKash/Nagad/Rocket number)
• Account login credentials (username and password hash)

Automatically Collected Information

• IP address and device type
• Browser Information & Operating System
• Site access times and session duration
• Gaming and betting activity logs
• Data collected from cookies and similar tracking technologies

3. How Your Information Is Used

Ftweb24 uses collected data only for specific, legitimate purposes. We never use your information for anything unnecessary.

• Account Management: Used for registration, login, password recovery, and profile updates.
• Identity Verification: To verify your identity and confirm you meet the age requirement.
• Transaction Processing: For processing deposits, withdrawals, and bonuses.
• Customer Support: To handle your questions, complaints, and support requests.
• Promotions & Offers: To send you relevant offers based on your preferences (you can opt out at any time).
• Security & Fraud Prevention: To detect and prevent suspicious activity.
• Legal Obligations: To comply with regulatory authority requirements.
• Platform Improvement: Analytics used to improve the user experience.

4. Information Sharing & Disclosure Policy

Ftweb24 never sells your personal data to third parties. However, limited information may be shared in the specific circumstances outlined below:

Who Your Data May Be Shared With

• Payment Providers: Necessary information is shared with bKash, Nagad, Rocket, and banks to process transactions.
• Technology Service Providers: Contracted providers for hosting, security, and analytics services, bound by strict confidentiality agreements.
• Legal Authorities: Upon a valid court order or request from a government regulatory authority.
• Fraud Prevention Agencies: We work with international screening agencies to prevent fraud and money laundering.

5. Cookies Policy

Ftweb24 uses cookies and similar technologies on its website. Cookies are small data files stored on your device that help improve your browsing experience.

Types of Cookies We Use

• Essential Cookies: Essential for core site operations and cannot be disabled.
• Performance Cookies: Helps remember your preferences and settings.
• Analytics Cookies: To analyze site usage patterns and drive improvements.
• Security Cookies: To prevent fraud and unauthorized access.

You can manage cookies through your browser settings. However, disabling cookies may limit certain features of the site.

6. Data Security Measures

Ftweb24 uses industry-leading security technology to protect your data. Our security systems are regularly updated and audited.

• SSL/TLS Encryption: All data transfers are secured with 256-bit SSL encryption.
• Password Hashing: Passwords are never stored in plain text; bcrypt hashing is used at all times.
• Two-Factor Authentication (2FA): 2FA is available for added account security.
• Firewall & DDoS Protection: Maximum security at the server level.
• Regular Security Audits: Regular audits conducted by independent third-party experts.
• Suspicious Activity Monitoring: 24/7 automated monitoring system.

7. Data Retention Period

Ftweb24 retains your data only for as long as necessary. Certain information may be kept for a defined period after account closure to meet legal requirements.

• Active account data: retained for as long as the account remains active.
• Transaction records: retained for a minimum of 5 years from the date of the last transaction.
• KYC Documents: Retained for up to 5 years after account closure.
• Communication Logs: Retained for up to 2 years.
• Security logs: retained for up to 1 year.

Once the retention period has passed, data is securely deleted or anonymized.

8. Your Rights Regarding Your Information

As a ftweb24 user, you have several important rights over your own data. We respect these rights and are committed to helping you exercise them.